Alienor E

Client Service Agent for Nespresso, WEBHELP, Wallisellen, Zürich 11-2021
Answering 120 Calls, Mails and Live chat /day regarding orders, delivery, or technical issues

HR Manager, 150 employees, SYRTALS, payment solutions consultancy, Paris 09-2018 – 08-2021
Member of Executive committees for all strategic HR, Recruitment and Communication decisions
Recruitment: Employees (10/year) and subcontractors (50/year) based on their profile or specific mission.
From job posting to integration, through rigorous assessment and tenacious timeline to recruit.
Profiles: C-level, Managers, Intra & entrepreneurs, Executives contractors, IT profiles (integrators, developers…) for BNP, Société Générale, HSBC, Banque de France, diverse others worldwide banks and also executive secretary, Sales Directors and sales profiles, HR Manager for inhouse needs
Use of ATS: LinkedIn Recruiter, Welcome to the Jungle, Indeed, Apec …
Contracts lifecycle: contracts negotiation and amendments, annual interviews, succession plan
Training and Performance: daily admin, certification of our training centre, analysis of annual performance
Payroll: compensation and benefits, autonomy until the “final check” with the CFO
Representatives: employer’s voice at the monthly meetings, elections, in-house specific rules follow-up
Covid 19 Crisis: unemployment management, masks delivery and guidelines update
Communication: webinars coordination, website and intranet animation, LinkedIn and Twitter community manager
Events: town hall presentations, prestigious parties in Parisian palaces (Crillon, Ritz…)

Project Manager at TURNINGPOINT, coaching consultancy in leadership for executives, Paris 01-2017 – 12-2017
Logistic and administrative strategic support for L’Oréal Top 1500 C+ international seminars 1-year
Coach staffing: individualized matching between the coaches and the executive clients
Content creation, budget, planning, client proposals, communication, travel arrangements
Officer in Strategic Marketing, CLUB MED, leader in all-inclusive holidays, Paris 07-2016 – 12-2016
Positioning recommendations (main sports, decoration) for new resort projects (6/month) 6 months

HR Coordinator, INOVENALTENOR, consultancy in digital transformation, Paris 09-2013 – 09-2015
Recruitment (30/year): tailor-made candidate research, follow-up and global experience until integration 2 years
Profiles: consultant profiles (associate, IT consultant to manager director) in digital transformation
HRD’s right-hand on daily HR topics and events organization

HR Officer, B*CAPITAL, BNP PARIBAS, consultancy in stock-option placements, Paris 09-2012 – 09-2013
Recruitment (20/year): job posting, phone interviews, CV screening, school fairs, integration days 1 year
Profiles: specific candidates in financial sector - Use of ATS: BNP internal tool
Employee’s follow-up, administration, and internal communication

During summer gaps: Food-tour Guide in Paris (three months in summer 2015)
Waitress in a pub in Manchester (1 month in May 2012)
Sales in a leatherwork shop in Madrid (1 month in July 2011)
Ski-teacher and receptionist in a 5* hotel in Val Thorens (1 month in February 2011)