Privacy policy

1. Definitions

Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations performed on personal data or sets of personal data.
Data subject – a natural person whose personal data is being processed.
Child – a natural person under the age of 16.
We / us (capitalised or not) – BOOST’RH, publisher of this website.

2. Data protection principles

We are committed to adhering to the following data protection principles:

Processing is lawful, fair and transparent. Our processing activities have legitimate grounds. We always consider your rights before processing personal data. We will provide you with information regarding the processing upon request.
Processing is limited to the purpose. Our processing activities correspond to the purpose for which the personal data was collected.
Processing is carried out with minimum data. We collect and process only the minimum amount of personal data required for any purpose.
Processing is time-limited. We will not retain your personal data longer than necessary.
We will do our best to ensure data accuracy.
We will do our best to ensure data integrity and confidentiality.

3. Data owner rights

The data owner has the following rights:

Right to information – meaning you have the right to know whether your personal data is being processed, what data is collected, where it comes from and why and by whom it is processed.
Right of access – meaning you have the right to access data collected from / about you. This includes your right to request and obtain a copy of your personal data collected.
Right to rectification – meaning you have the right to request the correction or deletion of your personal data that is inaccurate or incomplete.
Right to erasure (or right to be forgotten) – meaning that in certain circumstances, you may request that your personal data be erased from our records.
Right to restrict processing – meaning that where certain conditions apply, you have the right to restrict the processing of your personal data.
Right to object to processing – meaning that in certain cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
Right to object to automated processing – meaning you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. You may exercise this right whenever there is a profiling result that produces legal effects concerning or significantly affecting you.
Right to data portability – you have the right to obtain your personal data in a machine-readable format or, where feasible, as a direct transfer from one processor to another.
Right to lodge a complaint – in the event we refuse your request under the rights of access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled, please contact us.
Right to supervisory authority assistance – meaning you have the right to the assistance of a supervisory authority and the right to other legal remedies such as claiming damages.
Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.

4. Data we collect

Information you have provided us
This may be your email address, name, billing address, home address, etc., mainly the information necessary to provide you with a product/service or to improve your customer experience. We record the information you provide us with so that you can comment or carry out other activities on the website. This information includes, for example, your name and email address.

Information collected automatically about you
This includes information automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your purchase history (if applicable), etc. This information is used to improve your customer experience. When you use our services or view the content of our website, your activities may be recorded.

Information from our partners
Not applicable.

Publicly available information
We may collect information about you that is publicly available.

5. Comment utilisons-nous vos données personnelles ?

We use your personal data to:

Provide you with our services. This includes for example registering your account; providing you with other products and services you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and informing you of changes to services.
Improve your customer experience
Fulfil a legal or contractual obligation

We use your personal data for legitimate purposes and/or with your consent.

Due to the conclusion of a contract or the performance of contractual obligations, we process your personal data for the following purposes:

To identify you
To provide or offer you products or services
To communicate with you, whether for the sale or billing of our products or services or to pass on information to you

On the basis of a legitimate interest, we process your personal data for the following purposes:

To send you personalised offers* (from us and/or our carefully selected partners)
To administer and analyse our customer base (purchasing behaviour and history) in order to improve the quality, variety and availability of products/services offered/provided;
To conduct customer satisfaction surveys;

Unless you have informed us otherwise, we consider offering you products/services similar or identical to your purchase history/browsing behaviour to be our legitimate interest.

With your consent, we process your personal data for the following purposes:

To send you newsletters and commercial offers (from us and/or our carefully selected partners)
To respond to your enquiries about our products and services

We process your personal data in order to fulfil obligations arising from the law and/or use your personal data for options provided by law. We reserve the right to anonymise personal data collected and to use such data. We will only use data outside the scope of this policy if it is anonymised. We retain your billing information and other information collected about you for as long as necessary for accounting purposes or other legal obligations, up to a maximum of 3 years.

We may process your personal data for other purposes not mentioned here, but which are compatible with the original purpose for which the data was collected. To do so, we will ensure that:

The link between the purposes, context and nature of the personal data is suitable for further processing;
Further processing would not harm your interests and
There would be appropriate safeguards for the processing.

We will inform you of any further processing and its purposes.

6. Who else can access your personal data?

We do not share your personal data with third parties. In certain cases, personal data about you is provided to our trusted partners in order to provide you with the service or improve your customer experience.

We only work with processing partners capable of ensuring an adequate level of protection of your personal data. We disclose your personal data to third parties or officials when legally required to do so. We may disclose your personal data to third parties if you have consented or if other legal grounds exist.

7. How do we secure your data?

We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymisation and pseudonymisation where appropriate. We monitor our systems to detect possible vulnerabilities and attacks.

Even if we do our best, we cannot guarantee the security of information. However, we commit to notifying the relevant authorities of data breaches. We will also advise you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist authorities in the event of a breach. If you have an account with us, please note that you must keep your username and password confidential.

8. Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

9. Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track user movements and collect information about users. This is done in order to personalise and improve your experience with us.

A cookie is a small text file stored on your computer. Cookies store information used to help run websites. Only we can access cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may prevent you from using certain features.

We use cookies for the following purposes:

Necessary cookies: these cookies are necessary for you to be able to use certain important features on our website, such as logging in. These cookies do not collect any personal information.
Functionality cookies: these cookies provide features that make using our service more convenient and allow more personalised features to be offered. For example, they can remember your name and email address in comment forms. You therefore do not need to re-enter this information the next time you comment.
Analytical cookies: these cookies are used to track the usage and performance of our website and services.
Advertising cookies: these cookies are used to deliver advertisements relevant to you and your interests. In addition, they are used to limit the number of times you see an advertisement. They are generally placed on the website by advertising networks with the permission of the site operator. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often, targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can delete cookies stored on your computer through your browser settings. You can also control certain third-party cookies using a privacy enhancement platform, such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has its own privacy policy which you can consult here. If you wish to disable Google Analytics tracking, see here. If you wish to disable Google Analytics tracking, visit the Google Analytics opt-out page.

10. Contact information

For any questions about this privacy policy, you can find our contact details on the legal notice page.

11. Changes to this privacy policy

We reserve the right to make changes to this privacy policy.

Last updated: 02/05/2019.